Claim your enrolment

Locked out because your phone or email on file is wrong? Verify it's you and we'll fix it.

Step 1 of 2 — find your account
Back to login

How account recovery works

  1. Enter your PPB / enrolment number and confirm it's you.
  2. Give us the correct phone and email, and upload a document that proves who you are.
  3. Our system checks it automatically — most claims are approved in under a minute.
  4. A one-tap login link is sent to your new phone and email. Open it to sign in.
Fastest approval: your PPB Certificate of Enrolment or practising licence — it shows your enrolment number, so it's matched instantly.
Upload ONE of these
PPB Certificate of EnrolmentBest — shows your Enrolment No. Approved instantly.
National IDFront (and back if you can). Name must match your KPA record.
PassportThe passport data page (photo + details).
These will NOT be accepted
Passport-size photoA headshot proves nothing.
SignatureNot an identity document.
Other certificates / receiptsSchool certs, receipts, screenshots.
If you upload anything other than a PPB certificate/licence, national ID or passport, your claim cannot be approved and you'll be asked to upload again. Make sure the whole document is visible, in focus and well lit.

Frequently asked questions

Which document should I upload?

Only one of these three: your PPB Certificate of Enrolment / practising licence (best — carries your enrolment number and is approved automatically), your national ID, or your passport data page. We cannot accept passport-size photos, signatures, school certificates, receipts or screenshots — those will be rejected and you'll be asked to upload again.

How long does it take?

Usually under a minute. If the automatic check is confident, your details are updated and a login link is sent immediately. Unclear photos are reviewed by our team, which may take a little longer.

Why was mine not approved instantly?

Common reasons: a blurry or cropped photo, a name that differs from our records, or a document that doesn't show your enrolment number. Re-take the photo in good light with all corners visible, and prefer your PPB certificate/licence.

My name is different / has changed

Upload your PPB certificate or licence — matching on the enrolment number doesn't depend on the exact name. If only your national ID is available and the name differs, our team will review it manually.

Is my document safe?

Yes. It's sent over a secure connection, used only to verify your identity, stored securely (never shown publicly), and automatically deleted after 30 days.

I don't know my PPB / enrolment number

It's on your PPB certificate and licence (the "Enrolment No"). If you still can't find it, contact your branch office for help.