KPA Members Portal FAQ

1. How do I reset my password on the KPA members portal?

The KPA members portal does not use a traditional password system. Instead, we have implemented a more secure and user-friendly OTP (One-Time Password) system. When you attempt to log in, you will receive an OTP via SMS and email. Simply enter the OTP to access your account. This method ensures that your account remains secure and eliminates the need to remember complex passwords.

2. What should I do if I encounter a login issue?

If you experience any issues while trying to log in, don't worry! We have a dedicated support system in place to assist you. Please fill in the form available here. Our support team will promptly address your issue and help you regain access to your account. We understand how important it is to have seamless access to the portal, and we're here to help.

3. How can I update my membership details?

Keeping your membership details up-to-date is crucial for receiving timely updates and benefits. To update your details, log in to the members portal and click on your profile image in the top right corner. Select "Profile" and then "Edit Profile" to make the necessary changes. Ensure that all your information is accurate to avoid any disruptions in your membership benefits. You can log in here.

4. What are the membership fees and how can I pay them?

The membership fee for new members is KES 5000. To register as a new member, please visit this link. The payment process is streamlined and automatic via M-Pesa, making it convenient for you to complete your registration. Once registered, you will gain access to a plethora of resources and benefits designed to support your professional growth. You can log in here.

5. Who should I contact for technical support?

If you require technical support, our team is ready to assist you. You can reach us by calling +254 719 645 978 or by emailing info@kpa.or.ke or kpanationaloffice@gmail.com. We are committed to providing prompt and effective support to ensure that your experience with the portal is smooth and hassle-free.

6. How do I report an issue with the portal?

Encountering an issue with the portal? No problem! You can report it by calling +254 719 645 978, emailing info@kpa.or.ke or kpanationaloffice@gmail.com, or by filling out the complaints form available here. Our team will investigate and resolve the issue as quickly as possible to ensure a seamless experience for all users. You can log in here.

7. What should I do if I encounter a billing or payment issue?

If you face any billing or payment issues, please contact us at +254 719 645 978, email info@kpa.or.ke or kpanationaloffice@gmail.com, or reach out to your KPA branch admin. Additionally, you can fill out the form available here. We are here to help you resolve any financial concerns promptly. You can log in here.

8. How can I access resources and content on the portal?

Accessing resources and content on the portal is easy. Once logged in, click on the top left three parallel lines to open the menu, then select "Governance." This will give you access to a wide range of resources designed to support your professional development. You can also visit our website here for additional downloads and information. You can log in here.

9. What are the benefits of being a KPA member?

Being a KPA member comes with numerous benefits, including professional development opportunities, CPD points, insurance and affordable cover, advocacy for favorable practice laws, and networking opportunities. To join, visit this link. You will need to provide the following information: National ID, PPB Enrollment certificate, Diploma Certificate, KCSE Certificate, Passport Photo, Name and Mobile Number of your Next of Kin, and any other relevant certificates (optional). You can log in here.

10. How can I provide feedback or suggestions for the portal?

We value your feedback and suggestions as they help us improve the portal. You can provide feedback by calling +254 719 645 978, emailing info@kpa.or.ke or kpanationaloffice@gmail.com, or by filling out the complaints form available here. Your input is crucial in helping us enhance the portal and better serve our members. You can log in here.

11. How do I log in to the KPA members portal?

If you already have an account, you can log in to the KPA members portal here. Simply enter your OTP received via SMS and email to access your account. If you encounter any issues, please refer to the relevant sections above for assistance.

12. What should I do if I am in the wrong branch?

If you find yourself in the wrong branch, log in to the KPA members portal here. Once logged in, click on your profile photo on the top right, then click on Profile. Scroll to the Branch Info section and select the option under "In the wrong branch?" Finally, fill out the form to request a branch change.